Frequently asked questions

No. You can order as a guest by giving your name, mobile number and address at checkout. An account simply keeps your order history, saved addresses and wishlist in one place.

You can cancel it yourself from your account at any time before it is dispatched. Once it has shipped, contact our support team and we will help.

Cash on delivery, bKash, Nagad, Rocket, Upay, Bangla QR and card. Checkout shows the methods available for your delivery area.

Yes. Card details go straight to the payment provider's own secure page. They never reach our servers and we never store them.

Usually 1-2 working days inside Dhaka and 3-5 working days elsewhere in Bangladesh. You can track your order at any time with your order number and mobile number.

It depends on your area, the weight of the parcel and the order value. The exact charge appears at checkout as soon as you enter your address, and delivery is free above the qualifying order value.

Yes, within 7 days of delivery, unused and in its original packaging. Perishable food, opened personal-care products and custom orders cannot be returned.

Once the returned item has been inspected, the refund goes back to your original payment method within 7-10 working days.